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Refund Policy

This website https://india-evisas.org is operated by:

  • Company No.: 77084475
  • Name: LION ECOMMERCE LIMITED
  • Registered Date: 19 September 2024
  • Registered Address: RM 409, BEVERLEY COMM CENTRE, 87-105 CHATHAM RD SOUTH, TSIM SHA TSUI, HONG KONG

Refund Policy for Indian Evisas

Thank you for choosing India Evisas. We are committed to providing high-quality assistance to obtain tourist visas. Please read our refund policy carefully to understand your rights and our obligations.

* If it is detected that an attempted chargeback or reversal of payment has been initiated with the bank without first contacting our customer service team and allowing us the opportunity to resolve the matter amicably, it will be considered a violation of the terms. The funds will be frozen, and the visa application will be automatically frozen. Please remember to contact us before taking any such actions.

1. General

India Evisas provides digital related services for travelers exploring various destinations across the India.

2. Eligibility for Refunds

Given the digital nature of our products, refunds are only provided under specific conditions:

  • Service Non-Delivery: if you do not receive your visa within 15 business days from the date of submitting all required documentation, you are eligible for a full refund.
  • Technical Issues: If technical issues prevent you from accessing or downloading our digital guides, and these issues cannot be resolved within a reasonable period, you are eligible for a refund.

3. Non-Refundable Situations

Please note: Once the visa application has been submitted to the relevant government authorities, any government fees are non-refundable under any circumstances. 

Refunds will not be provided in the following cases:

  • Change of Mind: If you decide you no longer want to use after purchasing them.
  • Violation of Terms: If you violate our terms of service or engage in fraudulent activities, no refund will be issued.

4. Requesting a Refund

* If it is detected that an attempted chargeback or reversal of payment has been initiated with the bank without first contacting our customer service team and allowing us the opportunity to resolve the matter amicably, it will be considered a violation of the terms. The funds will be frozen, and the visa application will be automatically frozen. Please remember to contact us before taking any such actions.

Please note: Once the visa application has been submitted to the relevant government authorities, any government fees are non-refundable under any circumstances. 

To request a refund, please follow these steps:

  1. Contact Us: Send an email to our customer support team at [email protected] or use the contact form with your order details and the reason for your refund request.
  2. Review Process: Our team will review your request and respond within 5-7 business days.
  3. Approval: If your refund is approved, we will process the refund to your original method of payment within 10 business days.

5. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at:

Email: [email protected]

By using India Evisas, you agree to this refund policy. We reserve the right to modify this policy at any time. Any changes to the policy will be posted on this page.

Thank you for your understanding and cooperation.

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